We are very proud of the high quality of
both our products and customer service.
Unfortunately, it is a fact of life that once
in a while dissatisfaction may occur due to circumstances
beyond our control. It is always our intention
to resolve any such dissatisfaction promptly, courteously,
and to the customer's satisfaction. We are unable
to accept returns on already opened foodstuffs,
but we will handle merchandise returns on an individual
basis. Should a return be required, it must be
sent back within three (3) business days of its
original receipt by the customer.
In the event damage occurs to the merchandise
in shipment, please promptly contactour customer
service department for further instructions. Notification
of damage must be done within three business days
of receipt by the customer.
On occasions a particular item that you have
ordered may be out of stock. When this occurs, the
available products will be shipped immediately. We
will notify you by EMail of products not in stock
and if they have been back ordered for you. Due to
the wide range of specialty supppliers we utilize
to keep us provided with these specialty high end
imported products,, it is not always possible to
automatically back order items for you. If we were
unable to back order the item(s), please check back
on our site for availability.
It is always our goal to maintain the privacy
and the confidentiality of your transactions, including
your credit card and personal information as well
as your EMail address. We never release your information
to others, and guarantee not to use it for purposes
other than those originally intended.
We always strive to make your shopping experiences
at all of our web sites a pleasant one!
Sincerely Yours
Eurotrade, LLC,
1139 Engle Molers Rd
Harpers Ferry, WV 25425
Your one stop source for a taste of the
finer things in life
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